I recently had to terminate my Sprint mobile phone service after 14 years. My Sprint account was a wonderful asset for the first ten years and then things rapidly started changing. My service was really bad, especially the 4G broadband modem I subscribed to for $59.00 per moth for unlimited data. The main issue was poor signal strength and intermittent outages.
Then it was time for me to get a new phone. I decided I would upgrade my Samsung Rant to a full on smartphone and that is when the trouble really escalated.
Sprint rewards customers with credit towards a new phone every 1 or 2 years. 2 years and you get most phones for free, or at least it appears that way. I had waited past the 2 years because I like the Rant and really did not want to go through the changing phone process. SO Sprint started sending me offers and reminders that I was eligible for an upgrade. I noticed the Google Nexus S, I had read about it and it was available.
The list price for the Nexus S was $531.00 but with my discounts the final price was $31.00 pretty sweet and I was stoked. Well that was the point were things went really bad.
They switched my unlimited data on my broadband card to a limit of 5GB per month. I am a Internet power user, I use a lot of data and that is why I added the data card to my Sprint account in the first place. I did not get a warning of this change, not by email and Sprint never stops emailing, but no email, no letter, nothing. So it came as a complete shock when I logged in and saw I had a $1331.00 Sprint bill!